Terms and conditions

Definitions

1.1 “Confidential Information” means any information provided by one party to the other in written, graphic, recorded, machine-readable or other form concerning the business, clients, suppliers, finances or other affairs of that party, including (without limitation) the Course Materials. This does not include information that is in the public domain (other than through a breach of this agreement), information required to be disclosed by law or regulatory authority, or information already lawfully in the receiving party’s possession.

1.2 “Course Materials” means the information provided by Ministry of Calm Ltd (trading as Helen Sanderson) in hard copy or electronic form to accompany the Services.

1.3 “Fees” means the fees paid by you for the Services.

1.4 “Intellectual Property Rights” means all copyright, database rights, patents, design rights, trademarks and other intellectual property rights (registered or unregistered) anywhere in the world.

1.5 “Online Course” means a course delivered remotely via digital platforms.

1.6 “Services” means the provision of any Online Course, Taught Course, Course Materials or related services purchased by you.

1.7 “Taught Course” means a course delivered in person.

1.8 “Website” means www.helensanderson.com, simply.helensanderson.com and any related subdomains.

1.9 “you” means the individual purchasing the Services.

The services

2.1 A description of the Services, including start dates where applicable, is available on the Website. We will provide the Services with reasonable care and skill in accordance with that description.

2.2 We reserve the right to vary or withdraw any Services described on the Website at any time.

2.3 You are responsible for ensuring that the Services you purchase meet your needs. We do not guarantee any particular outcome, qualification or result.

Ordering services

3.1 To purchase Services online, you must register for an account via the Website. If you already have an account, you may log in using your existing details.

3.2 You may purchase Services by telephone without registering, but you must create an account to access any Online Course.

3.3 By placing an order, you are offering to purchase the Services on these terms. We reserve the right to decline or cancel any order until it is confirmed.

3.4 We will acknowledge receipt of your order.

3.5 A legally binding agreement is formed when we have:

(a) confirmed your order by email;

(b) received full payment of the Fees.

3.6 Where your order includes multiple courses, each course is treated as a separate contract.

3.7 We are not responsible for booking any external examinations. You are responsible for ensuring you register with any relevant professional body where required.

Cancellation and variation

4.1 You may cancel your purchase within 14 working days starting the day after the contract is formed.

4.2 This right to cancel does not apply where you have accessed or started using any Online Course or digital content, and you acknowledge that by doing so you lose your right to cancel.

4.3 Outside of this period, cancellations or changes are at our discretion.

4.4 This cancellation policy applies to Online Courses, Course Materials and other Services purchased via the Website or telephone. It does not apply to 1 to 1 services, which are governed by a separate written agreement.

Fees and charges

5.1 Fees are as stated on the Website or confirmed at the time of purchase.

5.2 Unless stated otherwise, Fees do not include the cost of certain Course Materials or delivery charges. These will be made clear before purchase.

5.3 Fees do not include any amounts payable to third-party professional bodies.

5.4 Payment must be made in full at the time of purchase before accessing any Services.

5.5 Any charges applied by your card provider are your responsibility.

5.6 You are responsible for any costs associated with attending courses or accessing online content.

5.7 We charge a 10 percent handling fee for any products we source from third parties on your behalf.

5.8 We may receive a small commission on recommended products. This does not increase the price you pay.

Liability

6.1 The Services do not constitute investment, legal or financial advice.

6.2 We aim to provide Services to a high standard, but we are not liable for:

(a) inaccuracies in Course Materials

(b) loss of data

(d) any indirect or consequential loss

6.3 No additional warranties or conditions apply unless expressly stated.

6.4 Our total liability is limited to the Fees paid for the relevant Service.

6.5 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

6.6 Claims must be brought within six months of the Service ending.

Intellectual property

7.1 All Intellectual Property Rights in the Services and Course Materials remain our property or that of our licensors.

7.2 You may not:

(a) copy or distribute Course Materials

(b) record or share course content

(d) remove copyright notices

(e) reverse engineer any software

7.3 Breach of this clause may result in termination of your access without refund.

7.4 You are granted a limited, non-transferable licence to use the Course Materials for personal use only.

Confidentiality

8.1 Both parties agree to keep Confidential Information secure and only use it for the purposes of the Services.

8.2 Confidential Information may be shared with professional advisors where necessary.

8.3 This obligation continues after termination.

Termination

9.1 We may terminate your access immediately if you:

(a) fail to pay Fees

(b) behave in a threatening or inappropriate way

(d) damage property

(e) are under the influence of alcohol or illegal drugs during sessions

(f) commit a criminal offence related to the Services

(g) breach these terms

9.2 Clauses relating to liability, intellectual property and confidentiality will continue after termination.

Assignment

10.1 The Services are personal to you and may not be transferred.

10.2 We may assign or transfer our rights and obligations to another organisation.

Entire agreement

11.1 These terms, together with any related policies on the Website, form the entire agreement between us.

11.2 You confirm you have not relied on any statements outside this agreement.

11.3 If you engage in 1 to 1 services with us, you may be required to enter into a separate written agreement. In the event of any conflict between these terms and the terms of that separate agreement, the separate agreement shall take precedence.

Force majeure

12.1 We are not liable for delays or failure to perform due to events beyond our control, including illness, bereavement, natural events, strikes or government restrictions.

Data protection

13.1 We will collect and use your personal data in order to deliver the Services.

13.2 This includes contact details and usage data necessary to provide access and improve our Services.

13.3 We will not share your personal data outside our organisation unless required to do so or with your consent.

13.4 We take reasonable steps to protect your data but cannot guarantee complete security.

13.5 Full details are available in our Privacy Policy on the Website.

13.6 To update your information, contact alexander@helensanderson.com.

Competitions

14.1 From time to time, we may run competitions or prize draws.

14.2 Entry is free and no purchase is required unless stated otherwise.

14.3 Competitions are open to individuals aged 18 or over unless stated otherwise.

14.4 Entry instructions will be set out in the relevant competition post or page.

14.5 Only one entry per person is permitted unless stated otherwise.

14.6 Closing dates will be clearly stated. Late entries will not be accepted.

14.7 Winners will be selected at random or as otherwise described.

14.8 Winners will be contacted via the relevant platform or email. If no response is received within 7 days, another winner may be selected.

14.9 Prizes are non-transferable and no cash alternative will be offered.

14.10 We reserve the right to substitute prizes of equal or greater value if necessary.

14.11 We may amend, suspend or cancel a competition if required.

14.12 Competitions are not sponsored, endorsed or administered by any social media platform.

14.13 By entering, you agree to these terms.

Law and jurisdiction

15.1 These terms are governed by English law.

15.2 Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact

Email: alexander@helensanderson.com

Post: 5 Commercial Road, Shepton Mallet, BA4 5BU